TermS & COnditions

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Welcome to SheXplores. Before viewing, booking and participating in any of our group travel experiences, please carefully read the following terms and conditions:

These terms and conditions (the “Terms”) define the respective rights and obligations. In these Terms, references to "you", refer to the person travelling, regardless who makes the payment transaction. The Terms constitute a legal contract between you and SheXplores and shall govern all use of the website, and the accessing and use of all content, services, and information provided on this website. SheXplores may update the Terms with or without separate notice to you. Each time you access this website, you agree to be bound by the Terms then in effect. If you do not agree to the Terms, you should not use, view, or further access this website or our services.

www.shexplores.com (the “website")

Contact details: 

info@shexplores.com

Tel: +27 72 953 7983 (Danica Helfrich - Co-founder)
+27 83 419 1910 (Nicole Sykes - Co-founder)

By booking a group tour with SheXplores, you agree to provide accurate and complete information during the booking process. 

Rates are per person, single occupancy, unless otherwise noted. For current pricing, please see our website or contact us via email or the contact form provided on the website. Rates are guaranteed at the time that the deposit is received by SheXplores. Until such time, rates are subject to change.

Full payment is required 30 days prior to the starting date of the tour. Payment methods accepted include credit/debit cards, bank transfers, or other methods specified on our website. 

SheXplores offers the option of a deposit payment. Deposits are non-refundable and consist of 50% of the total tour package price. The balance must be paid 30 days prior to arrival. Failure in doing so, results in a cancellation of the reservation. 

The rates generally include a tour guide, accommodation, arrival & departure airport transfers, two meals a day, ground transportation, entry fees & tickets to activities and sightseeing as noted in the tour itinerary which will be sent to you prior to the trip.

The rates do not include any other items such as air travel, airline fees, airport or departure taxes, transfers, visa fees, customary gratuities, required travel insurance, additional snacks and meals, beverages (non-alcoholic and alcoholic) outside of listed activities). 

• Deposit is non-refundable 
• Between 30-10 days prior to arrival, 50%  of total trip cost is refundable 
• Within 9 days of arrival date, full amount is non-refundable 

No tour credits, date changes or refunds will be provided in the event you decide to cancel any item on your itinerary, do not arrive at your scheduled tour on the anticipated start date, or in the event you arrive late to any tour.

Similarly, no refunds will be given for unused hotel rooms, meals, activities, or trek arrangements for any reason whatsoever. Tours are quoted as a package and refunds and credits are not given for services not used.

SheXplores reserves the right to cancel any trip due to inadequate enrollment or other cause that makes the trip unfeasible for us to operate. We will inform you at least 21 days prior to departure if a trip is cancelled.

In such instances, where SheXplores cancels your trip, a full travel credit toward a future tour or refund of the tour cost is given, except in those instances such as if (i) a tour is cancelled due to force majeure (see details below), or (ii) where SheXplores has already disbursed full payment for the services or transportation purchased by you to its third-party suppliers or providers.

For any tour that is instead delayed or postponed by SheXplores, SheXplores agrees to provide alternate travel dates for that tour, or reserves the right to offer a travel credit towards future travel, in its sole discretion. Any travel credit provided for a delayed or postponed tour, will be equivalent to the rate you paid to SheXplores for your original tour.  Your travel credit never expires. While you may book any future SheXplores tour to the same destination for a period of one (1) year, regardless of any rate increases. Thereafter, you will be responsible for paying any difference in the applicable tour rate.

SheXplores is not responsible for expenses incurred by you in preparing for a cancelled, delayed or postponed tour (e.g., non-refundable purchase of air tickets, travel insurance costs, visa fees, inoculations, equipment, etc.) or for any additional arrangements should you depart prior to the scheduled tour departure date.

Published times on itineraries are as accurate as possible, but are subject to change due to traffic, weather, mechanical and any other conditions beyond the control of SheXplores that prevent SheXplores from operating as scheduled. SheXplores expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, delays, or additional costs related to any tour itinerary.

All services and accommodations are subject to the laws of the country in which they are provided. SheXplores reserves the right to make changes in the tour itinerary or program features whenever, in their sole judgement, with or without notice, conditions warrant, or if SheXplores deems it necessary for the comfort, convenience, or safety of the tour.

We will not be liable or compensated if our contractual obligations to you are affected by any event which we or the supplier of such services could not, even with due care, anticipate or avoid. These events may include, but are not limited to war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; labour strikes; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable where prepaid deposits and payments cannot be returned or reversed

Our group travel experiences are tailored for female travellers aged 18 and above.
Participants must possess a valid passport and any required visas or travel documents for entry into South Africa.

It is your responsibility to ensure that you are in good health and fit to participate in our tours. We recommend consulting with a healthcare professional or travel clinic regarding any medical concerns or required vaccinations before travelling to South Africa. SheXplores has the right to disqualify you at any time during the tour if it believes you are physically or mentally unable to participate in the tour or if your continued participation may jeopardise any other individuals in the tour group. Refunds are not given under such circumstances.

Foreign participants must possess valid passports and any required visas or travel documents for entry into South Africa. It is your responsibility to ensure compliance with immigration and customs regulations. SheXplores is not liable for any consequences resulting from failure to meet these requirements. SheXplores makes no representations or warranties as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that SheXplores is not responsible for any errors or omissions in this information.

We strongly advise purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and other unforeseen circumstances. SheXplores is not liable for any losses or expenses incurred due to events beyond our control.

Proof of travel insurance is required prior to participating in any SheXplores tour, covering all applicable dates of travel. We do not accept credit card insurance as proof of travel insurance for our tours. Travel insurance should cover personal injury, emergency medical expenses, medical evacuation coverage, trip cancellation and interruption, as well as baggage loss. You are strongly recommended to extend your coverage include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while travelling. You acknowledge that insurance coverage is not included in the cost of any tour offered by SheXplores and you are required to obtain separate coverage at an additional cost to yourself. 

Although every effort is made to handle your luggage as carefully as possible when in our possession, SheXplores is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through airline/airport, hotel and group carrier handling, or at any time while on an SheXplores tour. For this reason, and others, it is required that you have adequate travel insurance to cover these eventualities.

Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies, including size and weight limitations, and baggage fees.

SheXplores tour pricing does not include airfare. The passage contract in use by the airline concerned, when issued, shall constitute the sole contract between the airline and you, as it relates to any SheXplores tour. Please read the terms and conditions related to the airline ticket you purchase. SheXplores highly recommends purchasing a flexible airfare ticket. 

SheXplores is not liable for incidents involving airline safety, risk, delays, etc., or incidents that result in injury, delay, or death. Additionally, SheXplores shall not be required to issue any refunds to you for any unused portion(s) of your tour related to any airline delay.

SheXplores reserves the right to take photographic or film records of any of its tours that may include you, and that it may use any such photographic or film records for promotional and/or commercial purposes without payment of any compensation to you.